Our Policies and Procedures
Complaints Handling Procedure
If you are unsatisfied in any way with our service or wish to make a complaint, please refer to our designated page.
Equal Opportunities Policy
Olive Mediation Group has an equal opportunities policy that is made available to all paid, subcontracted and voluntary staff plus clients, trainees and supervisees. It outlines the practical steps we expect those working for us to take to try and ensure our service is accessible to everyone who wishes to use it. It also outlines action taken where a breach of this policy has occurred.
Throughout its dealings, Olive Mediation Group seeks to provide an individual service tailored to the specific needs of its users. We are committed to making our service as accessible as possible to all those who wish to use it regardless of their race, colour, ethnic or national origin, gender, marital status, sexual orientation, age, disability or religion.
Putting this principle into practice
For everyone who approaches our service we will: -
1. Check if they have any particular needs to enable them to use our service on as equal a basis as possible as other clients and in particular other parties in the same case.
2. Provide, where practically possible: -
a. A venue that meets the access needs of each client.
b. Production of written material in a format that is accessible to each client. In practice this may mean large print, audio tape, clear simple language etc
c. The provision of an interpreter at mediation sessions.
d. Meetings and events run at a time and in a way that enable clients to take part on an equal basis.
All Olive Mediation Group paid, subcontracted and voluntary staff will:
i. Avoid making assumptions about the needs, views, potential actions or abilities of any individual client based on race, colour, ethnic or national origin, gender, marital status, sexual orientation, age, disability or religion.
ii. Seek to clarify the above with each individual client throughout the time we provide a service to them.
iii. Attempt to meet any access needs as described above.
iv. Be aware that both they as individuals and also our clients may sometimes hold stereotypical views of particular groups in society that may not be founded in fact. When dealing with such views with others it may be helpful politely to question the basis for assumptions made and ensure that decisions are not made on the basis of prejudice rather than fact.
Where a member of staff (paid or voluntary) is concerned that they may hold stereotypical views of a particular group or situation, they are encouraged to discuss this matter in confidence and with the Olive Mediation Group supervisor.
Breaching this policy
Where there has been an alleged breach of the above policy by someone working with Olive Mediation Group, this matter will be fully investigated by the Olive Mediation Group Director or by an external supervisor if the allegation is made against the Director.
Both the person alleged to have breached this policy, and those making the allegation, will be given the opportunity to put forward their viewpoint.
Where it has been decided that there has been a breach of policy, Olive Mediation Group would in most instances seek to rectify the situation by offering an apology for this breach and by taking action to ensure this matter did not arise again. In practice this would mean offering support and training to the person breaching the policy where this breach had been the result of lack of information about the subject. This would require the member of staff to express a commitment to increasing their understanding of the area in question.
However, should the breach of this policy be, in the opinion of the Director and of the external supervisor, extremely serious, ongoing or where the member of staff committing a breach showed no intention to review the attitudes or actions which led to this breach, then that person will be asked to cease working for Olive Mediation Group.
Olive Mediation Group would always seek where possible to provide information to clients on other sources of support and advice that operate Equal Opportunities Policies.
Terms & Conditions
You are very welcome to visit our website.
The term ‘Olive Mediation Group’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
5. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
6. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
8. You may not create a link to this website from another website or document without Olive Mediation Group’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.